MiniMines is committed to ensuring fair treatment for all our consumers and addressing grievances efficiently and transparently.
A grievance refers to any issue related to the products or services availed from the MiniMines platform for which the consumer seeks resolution.
In case of any queries or complaints, consumers can reach out to us through the “Grievance Redressal Form” available on this page. Provide necessary details and Submit the form.
Should your issue remain unresolved or require escalation, you may contact our Grievance Officer with the ticket ID generated during your initial interaction with customer support.
Name: Mr. Manish Rathi
Address: MiniMines Cleantech Solutions, No. 41, KIADB Industrial Area, Veerapura, Doddaballapur, Industrial Area, Bengaluru, Karnataka 561203
Email: grievance@m-mines.com
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM
Consumers will receive an acknowledgment with a Unique Grievance ID within 48 hours of submitting the grievance. This ID can be used to track the status of the complaint.
Our Consumer Support and Grievance Officer strive to resolve grievances at the earliest and within the timeline prescribed under applicable laws.
A grievance will be considered resolved and closed under any of the following circumstances:
For more details, please refer to our Terms of Use.
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